Terms & Conditions

Paper & Poise – Terms & Conditions

Welcome to Paper & Poise. By shopping with us, you agree to the following Terms & Conditions. Please review them carefully before placing an order.

1. Definitions

  • Cooling-off Period: 14 days to cancel your order without giving a reason.

  • Consumer: An individual buying items for personal use.

  • Distance Contract: A purchase made via our website.

  • Durable Medium: A method to save information (e.g., email).

  • Right of Withdrawal: Your right to cancel within 14 days of receiving your order.

2. Applicability

These Terms apply to all orders made through the Paper & Poise website. By placing an order, you agree to these conditions. If any conflicts arise, the version more favorable to the customer will apply.

3. Company Information

Business Name: CORECART LIMITED
Registered Address: RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA 14 SCIENCE
MUSEUM RD TSIM SHA TSUI
HONG KONG
Registration Number: : 78317534

4. Our Offer

We ensure:

  • Accurate product descriptions and images

  • Transparent pricing and shipping costs

  • Availability is subject to stock and may change without notice

5. Order Process

  • A binding agreement begins once your payment is confirmed

  • You'll receive a confirmation email

  • Payments are processed securely

  • We reserve the right to cancel any suspicious or incorrect orders

6. Right of Withdrawal

  • You can cancel your order within 14 days of delivery

  • Notify us via email to begin the cancellation

  • Items must be unused and in original packaging

  • Refunds are processed within 14 days after return is received

7. Returns & Refunds

  • Return shipping is your responsibility (unless the item is faulty)

  • Refunds are issued to the original payment method

  • Used or damaged items are not refundable unless proven defective

8. Pricing

  • All prices are listed in USD

  • Prices remain fixed during active promotions

  • International buyers are responsible for local taxes and duties

  • We may correct pricing errors without prior notice

9. Product Quality & Warranty

  • All stationery items meet their listed specs and are free from defects

  • Any defects must be reported within 14 days of delivery

  • Warranty does not cover misuse, wear and tear, or modifications

10. Shipping & Delivery

  • Orders are delivered to the address provided at checkout

  • Standard shipping is within 30 days unless stated otherwise

  • We’ll notify you of any major delays

  • If an item is out of stock, we may suggest a suitable replacement

11. Payments

  • Payment is required at checkout

  • We accept major credit/debit cards, PayPal, and secure gateways

  • Any billing discrepancies should be reported immediately

12. Complaints & Support

  • Contact support within 7 days of receiving your order if there’s an issue

  • We respond within 14 days

  • Valid complaints may result in a refund, replacement, or repair

13. Dispute Resolution

We aim to resolve all issues amicably. If a resolution cannot be reached, the case may be escalated to an independent mediator.

14. Force Majeure

Paper & Poise is not responsible for delays due to events beyond our control (e.g., natural disasters, strikes, outages).

15. Governing Law

These Terms are governed by U.S. law unless local consumer protection laws provide additional rights.

16. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website.