Return & Refund Policy

Paper & Poise – Return & Refund Policy

At Paper & Poise, your satisfaction means everything to us. We take pride in the quality of every item we offer, and if something isn’t quite right, we’re here to help.

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✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

🟢 You notify us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged or defective

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🚫 Non-Refundable Items

We are unable to accept returns for:

❌ Used or marked stationery items
❌ Products damaged due to misuse
❌ Final sale, clearance, or deeply discounted items

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📝 How to Request a Return

To initiate your return, please contact us with the following:

📦 Your order number
🗒 A short description of the issue
📸 Clear photos of the item and its packaging (if relevant)

Our support team will guide you through the next steps.

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🔄 Return & Refund Process

1. Review & Verification
We’ll review your request and may ask for further details if needed.

2. Return Instructions
If approved, we’ll share the return address and return shipping instructions.
📦 Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Completion
After we receive and inspect the returned item, a refund will be processed to your original payment method.
⏳ Refunds usually take 5–7 business days depending on your payment provider.

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📌 Important Notes

• Items must be returned unused and in original packaging

• Shipping charges are non-refundable unless the return is due to our error

• Returns that don’t meet policy requirements may be declined

• Excessive or suspicious return activity may result in account review

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💬 Need Help?

We’re always here for you.
Please reach out through our Contact Us page for any questions or return-related support.