Delivery Information

Paper & Poise – Delivery Information

At Paper & Poise, we take care to ensure your stationery arrives beautifully packed, on time, and in perfect condition. From journals to planner sets, every order is handled with care and shipped with precision.

🚚 Delivery Options & Shipping Costs

Shipping rates are calculated at checkout based on your location and the total weight of your order:

  • Standard Delivery: ~4 working days

  • Express Delivery: ~3 working days

  • Priority Delivery: ~2 working days

Note: Delivery times may vary for remote or non-mainland areas.

📦 Shipping Rates & Order Weight

We ship using reliable couriers to ensure your products arrive safely:

Orders up to 25kg

  • Delivered via standard courier

  • Secure and protective packaging

  • Choose your delivery date at checkout (if available)

Orders over 25kg

  • Delivered via courier or pallet service

  • May require access for unloading

  • Scheduled delivery may be necessary

📅 Delivery Terms

  • Delivery Days: Monday to Friday

  • No Deliveries: Weekends or public holidays

  • Order Cut-Off Time:

    • Orders placed before 1 PM ship the same day

    • Orders placed after 1 PM ship the next working day

⚠️ Additional Information

  • Remote Areas: May have additional delivery fees

  • Missed Deliveries: Redelivery charges may apply

  • Damaged Packages: Please report within 48 hours with photos so we can resolve it promptly

📦 Tracking Your Order

As soon as your order ships, you'll receive a tracking link via email or SMS to monitor your delivery status in real-time.

💬 Need Help or Special Requests?

We’re here for you.
For delivery questions, custom shipping needs, or special requests, reach out to us anytime via our Contact Us page.